CCP – IT Support Associate

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CCP – IT Support Associate

CCP – IT Support Associate

Duration and Delivery Mode:
5 weeks Full-time/ 11 weeks Part-time
(Synchronous & Asynchronous E-learning)

CCP – IT Support Associate

Duration and Delivery Mode: 5 weeks Full-time/ 11 weeks Part-time (Synchronous & Asynchronous E-learning)

Course Brief

Career Conversion Programmes (CCPs) facilitate the skilling and placement of mid-career professionals by providing skills conversion training and employment opportunities with good prospects for progression. With funding support from WSG, employers can participate in CCPs, which can be stacked with the Jobs Growth incentive, benefiting both employers and mid-career individuals seeking career transitions.

The CCP – IT Support Associate course offers a comprehensive program designed to equip learners with the necessary knowledge and skills to thrive in the IT support field. Upon completion of this course, graduates will have access to a wide range of job prospects and opportunities in various industries. With the demand for skilled IT professionals on the rise, this course provides a pathway to fulfilling roles such as IT Support Specialist, Help Desk Technician, Systems Administrator, and more.

The course consists of three modules that cover essential topics in IT support. In the first module, “Install & configure operating systems,” learners will gain proficiency in installing and configuring operating systems, managing software updates, and troubleshooting common issues. They will develop the skills to set up and optimize operating systems for efficient performance and usability.

The second module, “Support & maintain Operating systems,” focuses on providing learners with the knowledge and techniques to support and maintain operating systems effectively. They will learn to diagnose and resolve software and hardware problems, manage user accounts and permissions, and implement security measures to safeguard systems and data. By mastering these skills, learners will be prepared to handle day-to-day operational tasks and ensure smooth functioning of IT systems.

The final module, “Azure fundamentals,” introduces learners to the fundamentals of Azure, Microsoft’s cloud computing platform. Participants will gain an understanding of cloud concepts, explore Azure services and solutions, and learn how to deploy and manage them effectively. With hands-on practice, learners will develop the ability to leverage Azure to optimize business processes, enhance scalability, and improve overall productivity.

Throughout the course, learners will acquire a range of valuable skills. They will learn to install and configure operating systems, troubleshoot common issues, and provide support for software and hardware problems. Additionally, they will develop expertise in managing user accounts, implementing security measures, and leveraging cloud technologies for business innovation. By combining technical knowledge with practical skills, graduates will be equipped to contribute effectively to IT support teams and make a positive impact on organizational success.

Embark on your journey to become an IT Support Associate with the CCP – IT Support Associate course. Gain the necessary knowledge, skills, and confidence to excel in the IT support industry, seize job opportunities, and contribute to the digital transformation of businesses. With expert-led instruction and hands-on learning experiences, this course is your stepping stone towards a rewarding and fulfilling career in IT support fields.

Knowledge, Skill, Ability Summary

At the end of the course, you will be able to acquire the following:

Knowledge

Identify and explain the process of installing and configuring operating systems.

Describe troubleshooting techniques for resolving common software and hardware issues.

Recognize the importance of user account management and permissions in operating systems.

Explain the significance of implementing security measures to protect IT systems and data.

Define the key concepts and features of Microsoft Azure cloud computing platform.

Skills

Install and configure operating systems on different hardware platforms.

Troubleshoot and resolve software and hardware issues in operating systems.

Manage user accounts and permissions effectively in an IT environment.

Implement security measures to ensure the protection of IT systems and data.

Deploy and manage Microsoft Azure services and solutions in a cloud computing environment.

Ability

Confidently install and configure operating systems, troubleshoot issues, manage user accounts, implement security measures, and utilize Microsoft Azure for effective cloud-based solutions in IT support roles.

Blended Learning Journey
(101.5 Hours)

Module Summary

WSQ Install & Configure Operating Systems (SF) (Synchronous & Asynchronous E-learning)

Module Brief

The “Install & Configure Operating Systems” module equips learners with the necessary knowledge and skills to deploy and manage operating systems, specifically Windows, within an organizational context.

Learners will begin by mastering the installation of the Windows client operating system, as well as configuring authorization, authentication, networking, storage, and data access. They will also learn essential tasks such as managing applications, Windows updates, and configuring threat protection to ensure the security of the operating system. Additionally, learners will develop the skills needed to support and troubleshoot the Windows client environment, including hardware, drivers, and resolving operating system issues.

The module incorporates practical projects that enable learners to apply their knowledge to real-world scenarios. One of these projects centers around upgrading computers to Windows 10 as part of a hardware refresh cycle. It also emphasizes the significance of efficient file management and sharing within an organization. Learners will gain hands-on experience in creating and managing folder structures, configuring permissions for different departments, and conducting tests to ensure seamless file and folder sharing capabilities.

By engaging in these projects, learners will develop practical skills and insights into deploying operating systems and managing file systems in a professional setting. They will acquire a comprehensive understanding of the upgrade process and the essential steps required for effective file management and sharing within an organizational context. Overall, the module provides learners with the practical experience necessary to excel in real-world IT scenarios.

Other Information

SSG Module Reference No: TGS-2023019700
Module Validity Date: NA

Module Session Plan

WSQ Support & Maintain Operating Systems (SF) (Synchronous & Asynchronous E-learning)

Module Brief

The “Support & Maintain Operating Systems” module equips learners with essential knowledge and skills to provide efficient support for operating systems in an IT environment. It encompasses learning units that cover key topics critical to understanding the subject matter.

Learners will gain expertise in planning operating system deployment strategies, considering factors such as compatibility, scalability, and security. They will also learn to manage user identity, access, and applications, ensuring effective user management and secure access control. Additionally, learners will develop skills in managing compliance policies and configuration profiles, maintaining regulatory standards, and enforcing desired system configurations. They will also acquire the ability to manage, maintain, and protect devices within an operating system environment, implement security measures, monitor device health, and resolve issues.

Practical projects within the module provide learners with hands-on experience, allowing them to apply their knowledge in real-world scenarios. These projects focus on managing applications, troubleshooting common issues, and providing user support. Through these projects, learners develop practical skills in application management and efficient resolution of operating system-related problems.

By completing the module, learners will possess the necessary knowledge and skills to provide comprehensive operating system support. They will be able to plan deployment strategies, manage user access and applications, enforce compliance policies, maintain device security, and troubleshoot common operating system issues. The module prepares learners to excel in supporting and maintaining operating systems within diverse IT environments.

Other Information

SSG Module Reference No: TGS-2023019701
Module Validity Date: NA

Module Session Plan

WSQ Azure Fundamentals (SF) (Synchronous & Asynchronous E-learning)

Module Brief

The “Azure Fundamentals” module equips learners with essential knowledge and skills in cloud computing. The module covers a range of instructional units that delve into various aspects of cloud technology.

Learners will first gain a solid understanding of cloud concepts, including the definition, benefits, and characteristics of cloud computing. They will also explore cloud architecture and the different components that make up a cloud infrastructure. Additionally, learners will examine various cloud services and their use cases, enabling them to assess which services are most suitable for different scenarios. The module also covers cost management in Azure, providing learners with the skills to optimize cloud costs and utilize budgeting and monitoring tools effectively. Lastly, learners will explore cloud management and governance, including best practices for maintaining security, compliance, and performance in a cloud environment.

In this module, learners will engage in a project that involves describing a possible cloud computing project. This project allows learners to apply their knowledge by conceptualizing and articulating a cloud-based solution for a given scenario. Through this project, learners will develop the ability to analyze requirements, assess available cloud services, and propose an effective and efficient cloud implementation.

By the end of the module, learners will have a comprehensive understanding of cloud fundamentals, enabling them to effectively describe cloud concepts, architecture, services, cost management, and cloud management and governance. They will be equipped with the skills to analyze cloud requirements and propose appropriate cloud solutions. This module lays a strong foundation for further exploration and specialization in cloud computing.

Other Information

SSG Module Reference No:TGS-2023019702
Module Validity Date: NA

Module Session Plan

Target Audience & Prerequisite

Target Audience

Enterprises who would like to send their employees for reskill/ re-deploy them into IT Support related job roles.
Enterprises who would like to hire fresh candidates and send them for training to acquire IT Support /Desktop support skills

Prerequisite

Academic: Minimum one credit in N Level or its equivalent
English Proficiency: Minimum IELTS 5.5 or its equivalent
Age: Minimum 21 years
Work Experience: Currently Employed

Graduation Requirements

Each learner must meet the following requirements to secure academic qualifications and eduCLaaS job role certification.

Minimum 75% attendance in all sessions.
Minimum pass grade in the summative assessment of each module.

Certificates

Academic Qualification
NIL

Statement of Attainment

WSQ Install & configure operating systems (SF) ICT-DIT-3008-1.1 Infrastructure Deployment
WSQ Support & maintain Operating systems (SF) ICT-OUS-3007-1.1 Infrastructure Support
WSQ Azure fundamentals (SF) ICT-OUS-3012-1.1 Security Administration

Industry Skills Certification

WSQ Install and Configure Server (SF)
AZ-104: Microsoft Azure Administrator
WSQ Administer Server (SF)
AZ-800: Administering Windows Server Hybrid Core Infrastructure
WSQ Configure Advanced Server (SF)
AZ-801: Configuring Windows Server Hybrid Advanced Services
WSQ Cloud Administration (SF)
AZ-140: Configuring and Operating Microsoft Azure Virtual Desktop
WSQ Security Administration (SF)
SC-300: Microsoft Identity and Access Administrator

EduCLaaS Job Role Certification
Associate Cloud Administrator

Other Information

SSG Course Reference No: NA
Course Validity Date: NA
Course Developer: Lithan Academy

Session No#	Session mode	Session Details	Week end - Day #	Duration Hrs
1	EL-Async	Introduction to Lean Startup Methodology & Lean Canvas The fundamentals of the Lean Startup Methodology and how the Lean Canvas is used to simplify and plan a startup business model. They will gain insights into the 9 building blocks of the Lean Canvas and understand the importance of iterative development in a startup The fundamentals of the Lean Startup Methodology and how the Lean Canvas is used to simplify and plan a startup business model. They will gain insights into the 9 building blocks of the Lean Canvas and understand the importance of iterative development in a startup.	Before Sync session	3
2	FC -Sync	IU 1: Lean Startup Methodology & Lean Canvas Gain in-depth knowledge of the Lean Startup Methodology and understand how the Lean Canvas framework can be applied to a startup. They will learn the importance of testing hypotheses, iteration, and reducing risk in new ventures. Gain in-depth knowledge of the Lean Startup Methodology and understand how the Lean Canvas framework can be applied to a startup. They will learn the importance of testing hypotheses, iteration, and reducing risk in new ventures.	1-1	3
3	MS -Sync	Assignment 1: Develop the ability to create a comprehensive Lean Canvas for their startup project, outlining the core elements of their business, including customer segments, value propositions, revenue streams, and key partners.	1-2	3
4	EL-Async	Identifying Problems and Crafting Solutions The process of identifying core problems that startups face and learn how to propose innovative solutions. They will study how problem validation is essential for startup success and explore techniques to ensure their solutions address real market needs. The process of identifying core problems that startups face and learn how to propose innovative solutions. They will study how problem validation is essential for startup success and explore techniques to ensure their solutions address real market needs.	Before Sync session	3
5	FC -Sync	IU 2: Problem and Solution Identification Develop a strong understanding of how to identify key problems in a market and propose validated solutions. They will study the importance of problem-solution fit and explore strategies for ideating innovative solutions Develop a strong understanding of how to identify key problems in a market and propose validated solutions. They will study the importance of problem-solution fit and explore strategies for ideating innovative solutions	1-3	3
6	MS -Sync	Assignment 2: Practice the skill of identifying market problems and proposing innovative, validated solutions that address customer pain points. They will develop their ability to use problem-solving frameworks to ensure the viability of their proposed solutions.	02-Apr	3
7	EL-Async	Unique Value Proposition (UVP) & Revenue Model Understand how to develop a compelling Unique Value Proposition (UVP) that differentiates their venture in the marketplace. They will also explore different revenue models, gaining an understanding of how to generate sustainable income streams for their startup. Understand how to develop a compelling Unique Value Proposition (UVP) that differentiates their venture in the marketplace. They will also explore different revenue models, gaining an understanding of how to generate sustainable income streams for their startup.	Before Sync session	3
8	FC -Sync	IU 3: Unique Value Proposition & Revenue Model Acquire knowledge of crafting a Unique Value Proposition (UVP) that addresses customer pain points effectively. They will also gain insights into creating revenue models that align with their business goals and target market. Acquire knowledge of crafting a Unique Value Proposition (UVP) that addresses customer pain points effectively. They will also gain insights into creating revenue models that align with their business goals and target market.	2-5	3
9	MS -Sync	Assignment 3: Practice crafting a clear, compelling Unique Value Proposition (UVP) that resonates with their target audience. They will also develop a detailed revenue model to ensure their business generates sustainable income.	2-6	3
10	EL-Async	Assessing Business Viability and Cost Structures Knowledge of how to assess the viability of their business ideas by analyzing key financial components, such as cost structures and profitability. They will learn how to optimize resource allocation and calculate operating expenses for maximum efficiency. Knowledge of how to assess the viability of their business ideas by analyzing key financial components, such as cost structures and profitability. They will learn how to optimize resource allocation and calculate operating expenses for maximum efficiency.	Before Sync session	3
11	FC -Sync	IU 4: Business Viability and Cost Structures Understand the criteria for assessing business viability. They will explore the components of cost structures, profitability analysis, and resource management to ensure their venture is financially sustainable. Understand the criteria for assessing business viability. They will explore the components of cost structures, profitability analysis, and resource management to ensure their venture is financially sustainable.	3-7	3
12	MS -Sync	Assignment 4: Develop the ability to assess the financial viability of their venture by analyzing cost structures, calculating profitability, and optimizing resource allocation. They will practice building cost-effective strategies for operational sustainability.	3-8	3
13	EL-Async	Marketing Channels The various marketing channels available to promote their startup. They will gain insights into the most effective channels for reaching their target audience and will study how to optimize marketing strategies for both customer acquisition and retention The various marketing channels available to promote their startup. They will gain insights into the most effective channels for reaching their target audience and will study how to optimize marketing strategies for both customer acquisition and retention.	Before Sync session	3
14	FC -Sync	IU 5: Marketing Channels Explore the range of marketing channels, from traditional to digital, that are essential for promoting their startup. They will learn about channel selection, customer segmentation, and how to design cost-effective marketing strategies. Explore the range of marketing channels, from traditional to digital, that are essential for promoting their startup. They will learn about channel selection, customer segmentation, and how to design cost-effective marketing strategies.	3-9	3
15	MS -Sync	Assignment 5: Practice selecting and strategizing the most effective marketing channels for promoting their venture. They will develop the skills to plan and execute marketing campaigns that target the right audience and maximize customer acquisition.	4-10	3
16	EL-Async	Scaling Up a Venture The key elements of scaling up a business, including strategies for growing their customer base, increasing operational capacity, and expanding their market reach. They will learn about the challenges associated with scaling and how to manage growth sustainably The key elements of scaling up a business, including strategies for growing their customer base, increasing operational capacity, and expanding their market reach. They will learn about the challenges associated with scaling and how to manage growth sustainably	Before Sync session	3
17	FC-Sync	IU 6: Scaling up a Business Venture Understand the principles behind scaling a venture, including strategies for increasing customer acquisition, managing operational growth, and expanding into new markets. They will study the common pitfalls and best practices for successful scaling. Understand the principles behind scaling a venture, including strategies for increasing customer acquisition, managing operational growth, and expanding into new markets. They will study the common pitfalls and best practices for successful scaling.	4-11	3
18	MS-Sync	Assignment 6: Develop the ability to create a scaling strategy for their startup, focusing on customer growth, operational expansion, and market penetration. They will practice identifying and managing the challenges associated with scaling a business.	4-12	3
19	MS -Async	Prepare and submit assignment report	Before Assessment	6
20	SA-Sync	Summative Assessment (Per learner)	4-13	30 min

Session No#	Session mode	Session Details	Week-Day	Duration Hrs
1	EL-Async	Fundamentals of Python, understanding its syntax, data types (integers, floats, strings, Booleans), and basic operators. They will also get familiar with Python’s environment setup and how to write simple scripts. Control flow structures, such as conditional statements (if, else, elif) and loops (for, while), to control the execution of their programs and make decisions within their code.	Before Sync session	3
2	FC -Sync	Python Programming Fundamentals Acquire a deeper understanding of Python syntax, data types, and how to write efficient, clean Python scripts. They will also learn about debugging and error handling in Python. Control Flow Structures Master control flow structures, such as conditional statements and loops, to create dynamic programs that can make decisions and iterate through data.	1-1	3
3	MS -Sync	Assignment 1: Develop the ability to write Python programs that use correct syntax, handle data types efficiently, and apply control flow structures to create dynamic, decision-making scripts.	1-2	3
4	EL-Async	Fundamentals of data structures, focusing on arrays and lists. They will learn how to store collections of data, access, and manipulate elements in arrays and lists using Python. Data structures, including stacks, queues, and trees. They will study how these structures operate and how they can be implemented for efficient data management	Before Sync session	2
5	FC- Sync	Working with Arrays and Lists Deepen their understanding of lists and arrays, learning how to manipulate and store data efficiently. They will explore Pythons built-in list methods for effective data manipulation. Advanced Data Structures Learn how to implement and manipulate more complex data structures like stacks, queues, and trees. They will gain insights into the real-world applications of these structures in solving complex problems.	1-3	3
6	MS- Sync	Assignment 2: Practice implementing arrays, lists, stacks, and queues in Python. They will develop skills to manipulate and optimize data storage and retrieval processes in real-world scenarios.	2-4	3
7	EL-Async	Foundational understanding of Object-Oriented Programming. They will learn how to define classes and create objects, as well as the concept of attributes and methods. Key OOP principles, including encapsulation, inheritance, and polymorphism. They will learn how these principles help in structuring reusable and maintainable code	Before Sync session	2
8	FC-Sync	OOP - Classes and Objects Learn how to create and use classes and objects effectively. They will explore class inheritance and how to define constructors, instance variables, and methods OOP - Encapsulation, Inheritance, and Polymorphism Understand the importance of encapsulation for data protection, inheritance for code reuse, and polymorphism for creating flexible, extendable code in object-oriented programming.	2-5	3
9	MS -Sync	Assignment 3: Develop the ability to implement OOP principles by creating classes, objects, and methods in Python. They will use encapsulation, inheritance, and polymorphism to structure code that is reusable and maintainable.	2-6	3
10	EL-Async	How to interact with files in Python. They will learn to read from and write to text and binary files, handle file exceptions, and work with input/output streams Python's libraries and modules. They will understand how to use and import external libraries, such as NumPy for numerical analysis, Matplotlib for data visualization, and Flask for web development.	Before Sync session	3
11	FC-Sync	File Handling and I/O Operations Gain a practical understanding of file operations, including how to handle exceptions during file handling, work with different file formats, and manage input/output streams effectively Using Python Libraries and Modules Understand the use of libraries and modules to extend Pythons functionality. They will explore how to integrate third-party libraries for specialized tasks, such as data analysis, web development, and machine learning.	3-7	3
12	MS -Sync	Assignment 4: Practice reading from and writing to files using Python. They will gain the ability to handle file-related exceptions and utilize external Python libraries and modules to extend their programs capabilities for tasks such as data analysis and visualization	3-8	3
13	MS -Sync	Complete all the pending assignments and submit assignment report	Before Assessment	4
14	SA-Sync	Summative Assessment (Each learner)	3-9	30 min

Session No#	Session mode	Session Type	Week - Day No.#	Duration Hrs
1	EL-Async	· Understand the business value and foundational components of Microsoft Power Platform. · Understand Core components of Power Automate	Before Sync Session	3
2	FC -Sync	Maximizing Operational Efficiency - eduCLaaS Case Study 1 Understand business value of PowerPlatform & Introduction to Microsoft Dataverse Assignment Brief on Assignment 01 Create Power Automate cloud flows and Create tables and columns in Microsoft Dataverse	1-1	3
3	MS -Sync	Peer to Peer Review of Assignment 01 Create Power Automate cloud flows and Create tables and columns in Microsoft Dataverse	1-2	3
4	EL-Async	· Understand Condition and Control Structures in Power Automate Workflows	Before Sync Session	3
5	FC- Sync	Dynamic Decision-Making in Power Automate Workflows, Conditional and Controls Assignment Brief on Assignment 02 -Create an approval flow. And scheduled flow	1-3	3
6	MS -Sync	Peer to Peer Review Assignment 02 -Create an approval flow. And scheduled flow list of SharePoint items.	2-4	3
7	EL-Async	· Understand the full potential of Power Automate with Excel, SharePoint List and Document Generation	Before Sync Session	3
8	FC- Sync	Dynamic design making within the workflow featuring eduCLaaS Case Study 1 Assignment Brief on how to develop dynamic decision-making with conditional branches for Case Study 1	2-5	3
9	MS- Sync	EduCLaaS Case Study 1 (Finance Purchase order) Assignment Brief of Assignment 03 - Submit a form to trigger an approval flow	2-6	3
10	EL-Async	Assignment 03 Implementation of EduCLaaS Case Study 1 (Finance Purchase Order)	Before Sync Session	3
11	FC -Sync	· Getting started with Microsoft Canvas Apps Understand how to build Apps with the Dataverse	3-7	3
12	MS -Sync	Create Canvas Apps in PowerApps Assignment Brief on Assignment 04 - Create a canvas app from data and Build a canvas app with Copilot	3-8	3
13	MS -Sync	Peer to Peer Review of Assignment Brief on Assignment 06 Create a canvas app from data and Build a canvas app with Copilot	3-9	3
14	MS-Async	Peer to Peer Review of Assignment 05 - Create Data Model for Canvas Apps & Create a canvas app from blank and Build the Canvas App UI	Before Sync Session	3
15	MS -Sync	Assignment 05 Implementation - Create a canvas app	4-10	3
16	MS-Async	PowerApps Gallery, Collections and Forms Assignment Brief on Assignment 06a- Add external data to the canvas app	Before Sync Session	3
17	MS -Sync	Assignment Brief on Assignment 06b- Use forms to create new screens and edit records in a data source and manage canvas apps	4-11	3
18	MS-Async	Assignment 06 Implementation - Add external data to the canvas app and Use forms to create new screens and edit records in a data source and manage canvas apps	Before Sync Session	3
19	MS -Sync	Complete Assignment Report for Summative Assessment Submission	4-12	3
20	MS-Async	Complete and Submit Assignment Report	Before Assessment	3
21	SA-Sync	Summative Assessment (Per learner)	5-13	30 min

Session No#	Session mode	Session Type	Week - Day No. #	Duration Hrs
1	EL-Async	· Overview of Power BI Desktop and Service · Introduction to Data Analytics and Power BI · Get Data to Power BI · Create a simple Power BI report	Before Sync Session	3
2	FC -Sync	Familiarization of Power BI services and components	1-1	3
3	MS -Sync	Assignment 1: Configuring the Power BI services and Applications and execute your first data task.	1-2	3
4	EL-Async	· Power BI Data Transformation · Change data types and remove null values. · Model data · Star Schema design · · Fact and Dimension Tables	Before Sync Session	3
5	FC- Sync	Power BI data transformations and data modelling	1-3	3
6	MS -Sync	Assignment-2: Transform and Model the data loaded to Power BI	2-4	3
7	EL-Async	· Introduction to DAX · · DAX data types · · DAX operators · Measures	Before Sync Session	3
8	FC- Sync	Use cases of DAX calculations, and Measures in Power BI	2-5	3
9	MS- Sync	Assignment 3: Create DAX calculations and Measures in Power BI.	02-Jun	3
10	EL-Async	· Data Visualizations · Tables and matrix visualization in Power BI reports · Card visualizations. Data slicers and filters. · Dashboard Interactions, Drill down, Conditional formatting, and featured dashboards	Before Sync Session	3
11	FC -Sync	Data visualizations, elements of report and dashboard interactions	3-7	3
12	MS -Sync	Assignment 4: Create an interactive report with all the features for the business use case.	3-8	3
13	MS- Sync	Discussion on data acquisition and data cleaning of HR attrition dataset.	3-9	3
14	MS- Async	Implementation of data acquisition and data cleaning of HR attrition dataset.	Before Sync Session	3
15	MS- Sync	Review of data acquisition and data cleaning of HR attrition dataset. Discussion on the data modelling and DAX calculations of the HR attrition dataset.	4-10	3
16	MS- Async	Implementation of data modelling and DAX calculations of the HR attrition dataset.	Before Sync Session	3
17	MS-sync	Review of the data modelling and DAX calculations of the HR attrition dataset. Discussion on the visualizations for the overview and demographics page.	4-11	3
18	MS-Async	Implementation of visualizations for the overview and demographics page.	Before Sync Session	3
19	MS-Sync	Review of visualizations for the overview and demographics page. Discussion on visualizations for performance tracker and attrition pages.	4-12	3
20	MS-Async	Implementation of visualizations for performance tracker and attrition pages.	Before assessment	3
21	SA-Sync	Summative Assessment (Per learner)	5-13	30 min

Session No#	Session mode	Session Type	Week - Day No.#	Duration Hrs
1	EL-Async	· Understanding Generative AI Models & Tools · Fundamentals of Prompt Engineering · Exploring Diverse Prompt Strategies for Effective AI Interactions 1	Before Sync Session	3
2	FC -Sync	Generative AI & Prompt Engineering	1-1	3
3	MS -Sync	Assignment 1: Consumer Purchase History Data?	1-2	3
4	EL-Async	· Exploring Diverse Prompt Strategies for Effective AI Interactions 2 · Exploring Diverse Prompt Strategies for Effective AI Interactions 3	Before Sync Session	3
5	FC- Sync	ChatGPT & Prompt Engineering Use Cases	1-3	3
6	MS -Sync	Assignment 2: Optimizing Promotions and Crafting Persuasive Marketing Content	2-4	3
7	EL-Async	Understanding Functionality of Microsoft Copilot Studio	Before Sync Session	3
8	FC- Sync	Microsoft Copilot Studio 1	2-5	3
9	MS- Sync	Assignment 3: Building your first chatbot	2-6	3
10	EL-Async	· Advanced Features of Microsoft Copilot Studio	Before Sync Session	3
11	FC -Sync	Microsoft Copilot Studio 2	3-7	3
12	MS -Sync	Assignment 4: Work with entities and variables in Microsoft Copilot Studio	3-8	3
13	EL-Async	· Understanding AI Applications in Microsoft Copilot Studio	Before Sync Session	3
14	FC -Sync	Microsoft Copilot Studio 3	3-9	3
15	MS -Sync	Assignment 5: Enhancing your chatbot with Power Automate flow and generative AI	4-10	3
16	EL-Async	· Introduction to Microsoft Copilot 365	Before Sync Session	3
17	FC -Sync	Empower your workforce with Copilot for Microsoft 365 Use Cases	4-11	3
18	MS -Sync	Assignment 6: Understanding Microsoft Copilot 365	4-12	3
19	MS -Async	Completion of the pending assignments and submit assignment report	Before assessment	6
20	SA-Sync	Summative Assessment (Per learner)	Apr-13	30 min

CCP – IT Support Associate

CCP – IT Support Associate

CCP – IT Support Associate

Course Brief

Knowledge, Skill, Ability Summary

Knowledge

Skills

Ability

Blended Learning Journey
(101.5 Hours)

E-Learning
(Async)

Flipped Class
(Sync)

Mentoring Support
(Sync)

Mentoring Support
(Async)

Assessment
(Sync)

Module Summary

Target Audience & Prerequisite

Target Audience

Prerequisite

Graduation Requirements

Certificates

Other Information

Pricing & Funding

Master in Digital Marketing awarded by Unimarconi, Italy

Master in Computer Science (E-Learning) awarded by Unimarconi, Italy

Session No#	Session	Session Type	Week - Day No. #	Duration Hrs
1	MS-Sync	Task 1 - Design Conversational Marketing Campaign Strategy	1-1	3
2	MS-Async	Plan a full-funnel conversational marketing campaign aligned with the business objectives.	Before Sync Session	2
3	MS-Sync	Task 2 - Generate AI-Powered Landing Page for Lead Generation	1-2	3
4	MS-Async	Using Generative AI tools, create a landing page outline for the marketing campaign.	Before Sync Session	2
5	MS-Sync	Mentor will discuss and support Task 1 and Task 2	1-3	3
6	MS-Async	Implement project for Task 1 and Task 2	Before Sync Session	2
7	MS-Sync	Task 3 - AI driven Content Creation for Full-Funnel Engagement	2-4	3
8	MS-Async	Plan the development of content required for full-funnel marketing campaign.	Before Sync Session	2
9	MS-Sync	Mentor will discuss and support Task 3A	02-May	3
10	MS-Async	Implement project for Task 3A	Before Sync Session	2
11	MS-Async	Additional Practice - Complete all pending tasks	Before Sync Session	5
12	MS-Sync	The mentor will discuss the progress of the project work with the learners for Task 1 to 3A	2-6	3
13	MS-Async	Implement project for Task 1 to 3A	Before Sync Session	2
14	MS-Sync	Task 3 - AI driven Content Creation for Full-Funnel Engagement - Develop Video Content	3-7	3
15	MS-Async	Plan the script, narration, visuals, and produce a video for the marketing campaign using AI tools.	Before Sync Session	2
16	MS-Sync	Task 4 - Automate and Optimize Email Campaign Workflow	3-8	3
17	MS-Async	Plan the email marketing campaign strategy and outline the email sequence	Before Sync Session	2
18	MS-Sync	Task 4 - Automate and Optimize Email Campaign Workflows	3-9	3
19	MS-Async	Prepare the Email Content using AI tools	Before Sync Session	2
20	MS-Sync	Task 5 - Analyse and Interpret Email Campaign Metrics	4-10	3
21	MS-Async	Analyse and prepare the report to assess the performance of the marketing campaign.	Before Sync Session	2
22	MS-Sync	The mentor will review all milestone submissions and give necessary feedback to the learners for Project Task 1 to 5	4-11	3
23	MS-Async	The learners will compile the implementation for all the project task	Before Sync Session	2
24	MS-Sync	The mentor will review of all milestone submissions and give necessary feedback to the learners	4-12	3
25	MS-Async	The learners will enhance and compile the implementation for all the project task	Before assessment	2
26	MS-Async	Additional Practice - Submission of Project Report	Before assessment	Add New	5
27	AS- Sync	Summative Assessment (per learner)	5-13	30 min

Session No#	Session mode	Topic	Week - Day No. #	Duration Hrs
1	EL-Async	· Adapt to Complexity using Empiricism and Scrum · Manage Agile Teams and Organizations Effectively · Create Efficient Workflows and Plan a Product Release	Before Sync Session	3
2	FC -Sync	Complexity Mapping & Empirical Loop in Scrum	1-1	3
3	MS -Sync	Assignment on Complexity Mapping & Scrum Framework	1-2	3
4	EL-Async	· Build an Effective Scrum Team and Prioritize Valuable Business Outcomes · Conduct Effective Scrum Events for High Performing Teams · Implement Continuous Growth and Development	Before Sync Session	3
5	FC- Sync	Defining Scrum Ecosystem & Agile Metrics	1-3	3
6	MS- Sync	Assignment on Scrum support & Agility Metrics	2-4	3
7	EL-Async	· Building Scrum Teams & Product Backlog Case Study · Sprint Planning, Workshop & Daily Scrum Case Study · Learning Loop & Agile Ecosystem Case Study	Before Sync Session	4
8	FC-Sync	· Workflow Strategies & Scrum Team Agreements · Preparing Scrum Ecosystem, Roles, and Product Backlog	2-5	3
9	MS -Sync	Assignment on Workflow & Scrum Team Management Assignment on Scrum Roles & Product Backlog	2-6	3
10	FC- Sync	· Definition of Done, Backlog Refinement & Sprint Planning · Effective Sprint Review and Retrospective Practices	3-7	3
11	MS -Sync	Assignment on Sprint Planning Event & Artifacts Assignment on effective Sprint Review & Sprint Retrospective	3-8	3
12	MS Async	Assignment Review and Feedback incorporation	Before assessment	3
13	MS Async	Assignment Review and Feedback incorporation and submit Assignment report	Before assessment		3
14	SA-Sync	Summative Assessment (Per learner)	3-9	30 min

TOTAL	For Self-sponsored Individuals		Add New
Type	Singapore Citizen & Singapore PR & LTVP+ holder Age >= 21 (SGD)	Singapore Citizen Age >= 40 (SGD)
Course Fee	24,300.00	24,300.00
Less: SkillsFuture Funding	16,660.00	16,660.00
Course Fee after SkillsFuture Funding	7,640.00	7,640.00
Add: GST (9%)	687.60	687.60
Course Fee after GST	8,327.60	8,327.60
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES)	0	4,760.00
Add: Fee Protection Scheme (inclusive of GST)	229.01	86.33
Total Fee Payable to Lithan	8,556.61	3,653.93
Miscellaneous Fee			Add New	Add New
Miscellaneous Details (Applicable to all individual)	Fees (SGD) *Where applicable (inclusive of 9% GST)		Add New
Medical Insurance (optional)*	98.10 - Payable upon approval of request		Add New
Deferment Admin Fee*	163.50 - Payable upon approval of request		Add New
Re-module Fee*	0.00 - Refer to Modular course Fee		Add New
Re-sit Exam Fee*	Add 109.00 - Payable upon approval of request		Add New
Change of Assessment Date Fee*	65.40 - Payable upon approval of request		Add New

Type	Price
Course Fee	10,000.00
Add: GST (9%)	900.00
Course Fee after GST	10,900.00
Add: Fee Protection Scheme (inclusive of GST)	299.75
Total Fee Payable to Lithan	11,199.75
		Add New
New Application Fees	800
		Add New
Miscellaneous Fees (Applicable to all individuals)		Add New
Fee Type	Fees in SGD
Medical Insurance (optional)*	$98.10 - Payable upon approval of request
Deferment Admin Fee*	$163.50 - Payable upon approval of request
Re-module Fee*	0.00 - Refer to Modular course fee
Re-sit Exam Fee*	$109.00 - Payable upon approval of request
Change of Assessment Date Fee*	$65.40 - Payable upon approval of request
*where applicable (inclusive of GST)

Type	Price (SGD)
Course Fee	11,250.00
Add: GST (9%)	1,012.50
Course Fee after GST	12,262.50
Add: Fee Protection Scheme (inclusive of GST)	337.22
Total Fee Payable to Lithan	12,599.72
Miscellaneous Fees (Applicable to all individuals)
Fee Type	Fees (SGD)
Medical Insurance (optional)*	98.10 - Payable upon approval of request
Deferment Admin Fee*	163.50 - Payable upon approval of request
Re-module Fee*	0.00 - Refer to Modular course fee
Re-sit Exam Fee*	109.00 - Payable upon approval of request
Change of Assessment Date Fee*	65.40 - Payable upon approval of request
*where applicable (inclusive of GST)

Type	Price (USD)
Course Fee	11,250.00
Add: GST (9%)	1,012.50
Course Fee after GST	12,262.50
Add: Fee Protection Scheme (inclusive of GST)	337.22
Total Fee Payable to Lithan	12,599.72
		Add New
New Application Fees	800
* Application fee is applicable to international student only		Add New
		Add New
Miscellaneous Fees (Applicable to all individuals)		Add New
Fee Type	Fees (USD)
Medical Insurance (optional)*	98.10 - Payable upon approval of request
Deferment Admin Fee*	163.50 - Payable upon approval of request
Re-module Fee*	0.00 - Refer to Modular course fee
Re-sit Exam Fee*	109.00 - Payable upon approval of request
Change of Assessment Date Fee*	65.40 - Payable upon approval of request
*where applicable (inclusive of GST)		Add New

Session No#	Session Type	Week #	Duration Hrs
1	Self Study	1	-
2	Group Supervision Meeting	2	1
3	Self Study	3	-
4	Group Supervision Meeting	4	1
5	Self Study	5	-
6	Group Supervision Meeting	6	1
7	Self Study	7	-
8	Group Supervision Meeting	8	1
9	Self Study	9	-
10	Group Supervision Meeting	10	2
11	Self Study	11	2
12	Assessment	12
	Total		8 hours

No #	Session Type	Topics	Week - Day No #	Duration (Hrs)
1	FC-F2F	Explore mobile app importance, comparisons, trends and user engagement	1-1	3
2	AS-F2F	Assignment 1: Investigate mobile apps and mobile devices	1-2	3
3	AS-F2F	Assignment 1: Investigate mobile apps and mobile devices	1-3	3
4	FC-F2F	Focus on UX/UI, platform considerations, compatibility, accessibility, and performance	1-4	3
5	AS-F2F	Assignment 2: Design & develop a mobile app that utilizes device functions	1-5	3
6	AS-F2F	Assignment 2: Design & develop a mobile app that utilizes device functions	2-6	3
7	FC-F2F s	Learn Android structure, develop apps, and ensure quality through testing/documentation	2-7	3
8	AS-F2F	Assignment 2: Design & develop a mobile app that utilizes device functions	2-8	3
9	AS-F2F	Assignment 2: Design & develop a mobile app that utilizes device functions	2-9	3
10	PM-F2F	Pearson assignment tasks briefing	2-10	3
11	PM-F2F	Review and feedback on learners' progress with the Pearson Assignment Tasks	3-11	3
12	SA-F2F	Summative Assessment (Per Learner)	3-12	30 min

	For Self-sponsored Individuals			For Company sponsored
Type	Singapore Citizen & Singapore PR & LTVP+ holder Age >= 21 (SGD)	Singapore Citizen Age >= 40 (SGD)	Non-SME & Singapore Citizen & Singapore PR & LTVP+ holder Age >= 21 (SGD)	SME & Singapore Citizen & Singapore PR & LTVP+ holder Age >= 21 (SGD)
Course Fee	3,000.00	3,000.00	3,000.00	3,000.00
Less: SkillsFuture Funding	1,500.00	1,500.00	1,500.00	1,500.00
Course Fee after SkillsFuture Funding	1,500.00	1,500.00	1,500.00	1,500.00
Add: GST (9%)	270.00	270.00	270.00	270.00
Course Fee after GST	1,770.00	1,770.00	1,770.00	1,770.00
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES)	0	600.00	0	0
Less: SkillsFuture Enhanced Training Support Subsidy (ETSS) where applicable*	0	0	0	600.00
Add: Fee Protection Scheme (inclusive of GST)	0.00	0.00	0.00	0.00
Total Fee Payable to Lithan	1,770.00	1,170.00	1,770.00	1,170.00
	*Refer to ETSS for more information				*Refer to ETSS for more information
Miscellaneous Fee (applicable to all individuals)
Fee Type	Fee Type		Fees in SGD
Medical Insurance (option)*	Medical Insurance (option)*		$98.10 - Payable upon approval of request
Deferment Admin Fee*		Deferment Admin Fee*	$163.50 - Payable upon approval of request
Re-module Fee*	Re-module Fee*		0.00 - Refer to Modular course fee
Re-sit Exam Fee*	Re-sit Exam Fee*		$109.00 - Payable upon approval of request
Change of Assessment Date Fee*	Change of Assessment Date Fee*		$65.40 - Payable upon approval of request
*Where applicable (inclusive of GST)

Session No	Session mode	Session Details	Week end Day	Duration Hr
1	EL -Async	Business requirement for CILOS framework Omni & Marketing Customer Journey	Before Sync sessio	2
2	FC -Sync	Comprehensive customer journey within the CILOS framework case study	1-1	2
3	MS -Sync	Assignment: Implement CRM for HR email marketing using the CILOS framework and Omni Marketing customer journey.	1-2	2
4	EL-Async	Set up Objects and properties according to business requirement, and create a dashboard view	Before Sync session	2
5	FC -Sync	Create contact segmentation and Interpretation of the HubSpot interface case study	1-3	2
6	MS -Sync	Assignment: Construct a contact dashboard tailored to HR business requirements.	1-4	2
7	MS -Sync	Assignment: Customize HR contact dashboard views and create targeted contact lists.	2-5	2
8	EL-Async	360 view of object dashboard	Before Sync session	2
9	FC -Sync	Customize view according to respective business units' case study	2-6	2
10	MS- Sync	Assignment: Develop customized views and associate objects based on HR requirements.	2-7	2
11	EL-Async	Create campaign Workflows based on CILOS and Omni Marketing Campaign requirements	Before Sync session	2
12	FC -Sync	Create campaign workflows and gather customer data case study	2-8	2
13	MS -Sync	Assignment: Establish an HR email marketing workflow for effective communication.	3-9	2
14	EL-Async	Marketing Integration Social Media accounts in CRM and build digital campaign workflows	Before Sync session	2
15	FC -Sync	Create content scoring for tracking, prioritizing, and segmentation case study	3-10	2
16	MS- Sync	Assignment: Specify triggers for CRM-based marketing automation and design a scoring system for HR campaigns.	3-11	2
17	EL-Async	Create deal pipeline and custom objects	Before Sync session	2
18	FC -Sync	Define the stages of your pipeline that align with your sales cycle case study	3-12	2
19	MS -Sync	Assignment: Build an HR deal pipeline and custom object aligned with business needs.	4-13	2
20	MS -Sync	Assignment: Create a Custom Object in alignment with business requirements, incorporating stages for Recruitment, Employee Onboarding	4-14	2
21	EL-Async	Customer Support and service management	Before Sync session	2
22	FC -Sync	Measuring customer satisfaction case study	4-15	2
23	MS -Sync	Assignment: Devise a strategy for managing difficult HR customers and problem-solving.	4-16	2
24	EL-Async	Create a Dashboard and configure Reports	Before Sync session	2
25	FC -Sync	Create a Customized Report case study	5-17	2
26	MS -Sync	Assignment: Develop dashboards and reports to track HR leads through the CILOS funnel.	5-18	2
27	MS -Sync	Assignment: Integrate key performance indicators and visual representations to facilitate comprehensive tracking and informed decision-making in the recruitment process.	5-19	2
28	EL-Async	Configuring teams and permission set for users in HubSpot	Before Sync session	2
29	FC -Sync	Identifying teams and permission set case study	6-20	2
30	MS -Sync	Assignment: Create HR teams and permission sets for efficient CRM management.	6-21	2
31	AS-Sync	Summative Assessment (Per learner)	6-22	30 mins

Session No#	Session Type	Session Details	Day No. #	Duration Hrs
1	EL-F2F	Learn Facebook Marketing Campaigns	1-1	1.5
2	FC-F2F	Create Facebook Marketing Campaign Case study	1-1	1.5
3	EL-F2F	Facebook Retargeting Campaign	1-2	1.5
4	FC-F2F	Create Facebook Retargeting Ads Campaign Case Study	1-2	1.5
5	AS-F2F	Assignment1 : Facebook Led Generation campaign Assignment 2: Facebook Retargeting Ads	1-3	3
6	EL-F2F	Google Ad Campaigns Development	1-4	1.5
7	FC-F2F	Create Google Ads and Remarketing Campaign Case study.	1-4	1.5
8	EL-F2F	Google Ads Remarketing Campaign	1-5	1.5
9	FC-F2F	Create Google Ads and Remarketing Campaign Case study.	1-5	1.5
10	AS-F2F	Assignment 3: Google Responsive Search Ads Assignment 4: Develop Google Ads Remarketing Campaign	2-1	3
11	EL-F2F	ON Page SEO optimization techniques for website	2-2	1.5
12	FC-F2F	Implement Website ON Page SEO optimization Case study	2-2	1.5
13	EL-F2F	OFF Page SEO optimization, Local SEO and Technical SEO strategies	2-3	1.5
14	FC-F2F	Implement OFF page, and Local SEO Case study.	2-3	1.5
15	AS-F2F	Assignment 5 - ON page SEO optimization for website Assignment: Improve HR Job Postings with off-page and local SEO strategies. Assignment 6 : OFF page and Local SEO techniques	2-4	3
16	EL-F2F	Analysing Google Analytics Lifecycle Reports	2-5	1.5
17	FC-F2F	Analysis Google Analytics Reports and measure KPIs Case study	2.5	1.5
18	EL-F2F	Analysing Google Analytics Lifecycle Reports	3-1	1.5
19	FC-F2F	Analysis Google Analytics Reports and measure KPIs Case study	3-1	1.5
20	AS-F2F	Assignment 7: Interpreting Google Analytics Lifecycle Reports Assignment 8: Configure Reports through Google Analytics Explorations	3-2	3
21	EL-F2F	Google Analytics Exploration Report	3-3	1.5
22	FC-F2F	Campaign Performance Measurement through Google Analytics Case study	3-3	1.5
23	EL-F2F	Google Analytics Exploration Report	3-4	1.5
24	FC-F2F	Campaign Performance Measurement through Google Analytics Case study	3-4	1.5
25	AS-F2F	Assignment 9: Configure Reports through Google Analytics Explorations Assignment 10: Create visually appealing design to effectively communicate to the target audience.	3-5	3
26	EL-F2F	Email Marketing Campaigns	4-1	1.5
27	FC-F2F	Enhance Email Campaigns with A/B Testing for Results Case study	4-1	1.5
28	EL-F2F	Measure performance and Conduct A/B testing	4-2	1.5
29	FC-F2F	Enhance Email Campaigns with A/B Testing for Results Case study	4.2	1.5
30	AS-F2F	Assignment 11: Execute an impactful Email Marketing campaign Assignment 12: Email Marketing Campaign Optimization and effectiveness	4-3	3
31	SA-F2F	Summative Assessment (Per Learner)	4-4	30 min

Session No#	Session Type	Week #	Duration Hrs
1	IU 1- Lecture - 1 hr & Assignments -Workshop - 2 hrs	1	3
2	IU 2- Lecture - 1 hr & Assignments -Workshop - 2 hrs	1	3
3	IU 3- Lecture - 1 hr & Assignments -Workshop - 2 hrs	2	3
4	IU 4- Lecture - 1 hr & Assignments -Workshop - 2 hrs	2	3
5	IU 5- Lecture - 1 hr & Assignments -Workshop - 2 hrs	3	3
6	IU 6- Lecture - 1 hr & Assignments -Workshop - 2 hrs	3	3
7	IU 7- Lecture - 1 hr & Assignments -Workshop - 2 hrs	4	3
8	IU 8- Lecture - 1 hr & Assignments -Workshop - 2 hrs	4	3
9	IU 9- Lecture - 1 hr & Assignments -Workshop - 2 hrs	5	3
10	IU 10- Lecture - 1 hr & Assignments -Workshop - 2 hrs	5	3
11	IU 11- Lecture - 1 hr & Assignments -Workshop - 2 hrs	6	3
12	Assessment	6	3
	Total		36 hours

Session No	Session mode	TSession Detailsopic	Week end Day	Duration Hrs
1	EL -Async	Understanding complexity, empiricism & Scrum Scrum for Agile Leaders & Evidence Based Management	Before Sync session	4
2	FC -Sync	Complexity Mapping & Empirical Loop in Scrum	1-1	2
3	MS -Sync	Assignment on Complexity Mapping & Scrum Framework	1-2	2
4	FC- Sync	Defining Scrum Ecosystem & Agile Metrics	1-3	2
5	MS- Sync	Assignment on Scrum support & Agility Metrics	1-4	2
6	EL-Async	Scrum Workspace, Facilitation & Release Planning Building Scrum Teams & Product Backlog Case Study	Before Sync session	4
7	FC-Sync	Workflow Strategies & Scrum Team Agreements	2-5	2
8	MS -Sync	Assignment on Workflow & Scrum Team Management	2-6	2
9	FC- Sync	Preparing Scrum Ecosystem, Roles, and Product Backlog	2-7	2
10	MS- Sync	Assignment on Scrum Roles & Product Backlog	2-8	2
11	EL-Async	Sprint Planning, Workshop & Daily Scrum Case Study Learning Loop & Agile Ecosystem Case Study	Before Sync session	4
12	FC -Sync	Definition of Done, Backlog Refinement & Sprint Planning	3-9	2
13	MS -Sync	Assignment on Sprint Planning Event & Artifacts	3-10	2
14	FC- Sync	Effective Sprint Review and Retrospective Practices	3-11	2
15	MS- Sync	Assignment on effective Sprint Review & Sprint Retrospective	3-12	2
16	MS- Sync	Project Brief - Contextualizing Scrum Implementation	4-13	2
17	MS -Sync	Project Task Review	4-14	2
18	MS -Sync	Project Brief - Scrum Team Design, Ecosystem Prep & Facilitation Techniques	4-15	2
19	MS -Sync	Project Task Review	4-16	2
20	MS -Sync	Project Brief - Conducting Scrum Events Effectively	5-17	2
21	MS -Sync	Project Task Review	5-18	2
22	MS -Sync	Project Brief - Enabling Agile Leadership	5-19	2
23	MS -Sync	Project Task Review	5-20	2
24	MS-Async	Project Brief - Closing the Learning Loop	6-21	2
25	MS- Sync	Project Task Review	6-22	2
26	MS-Async	Project Review and Retrospective	6-23	2
27	MS-Sync	Assessment Preparation	6-24	2
28	AS-Sync	Summative Assessment (Per learner)	6-25	30 mins

	Ad For Self-sponsored Individuals d New		Add New	For Company sponsored		Add New
Type	Singapore Citizen & Singapore PR & LTVP+ holder Age >= 21 (SGD)	Singapore Citizen Age >= 40 (SGD)	Non-SME & Singapore Citizen & Singapore PR & LTVP+ holder Age >= 21 (SGD)	SME & Singapore Citizen & Singapore PR & LTVP+ holder Age >= 21 (SGD)
Course Fee	3,600.00	3,600.00	3,600.00	3,600.00
Less: SkillsFuture Funding	2,520.00	2,520.00	2,520.00	2,520.00
Course Fee after SkillsFuture Funding	1,080.00	1,080.00	1,080.00	1,080.00
Add: GST (9%)	97.20	97.20	97.20	97.20
Course Fee after GST	1,177.20	1,177.20	1,177.20	1,177.20
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES)	0	720.00	0	0
Less: SkillsFuture Enhanced Training Support Subsidy (ETSS) where applicable*	0	0	0	720.00
Add: Fee Protection Scheme (inclusive of GST)	0.00	0.00	0.00	0.00
Total Fee Payable to Lithan	1,177.20	457.20	1,177.20	457.20
*Refer to ETSS for more information					Add New	Add New	Add New	Add New
Miscellaneous Fee (applicable to all individuals)					Add New	Add New	Add New	Add New
Fee Type		Fee Type	Fees in SGD			Fees in SGD	Add New
Medical Insurance (option)*		Medical Insurance (option)*	$98.10 - Payable upon approval of request			$97.20 - Payable upon approval of request	Add New
Deferment Admin Fee*		Deferment Admin Fee*	$163.50 - Payable upon approval of request			$162.00 - Payable upon approval of request	Add New
Re-module Fee*		Re-module Fee*	Add New	0.00 - Refer to Modular course fee			Add New
Re-sit Exam Fee*		Re-sit Exam Fee*	$109.00 - Payable upon approval of request			$108.00 - Payable upon approval of request	Add New
Change of Assessment Date Fee*		Change of Assessment Date Fee*	$65.80 - Payable upon approval of request			$64.80 - Payable upon approval of request	Add New
*where applicable (inclusive of GST)					Add New	Add New	Add New	Add New

Digital Fluency Skills for HR Practitioners			Digital Fluency Skills for HR Practitioners	Add New
Course Fees			Add New	Add New
Module Name		Module Name	Price
Skills Future Digital Workplace 2.0 (SFDW 2.0) – Generic		Add New	$ 700
Funding Details			Funding Details	Add New
For Self-sponsored Individuals			For Self-sponsored Individuals	Add New
Type	Singapore Citizen & Singapore PR & LTVP+ holder Age >= 21 (SGD)	Singapore Citizen Age >=40 (SGD)
Course Fee	$ 700	$ 700
Less: SkillsFuture Funding - 70%	$ 490	$ 490
Course Fee after SkillsFuture Funding	$ 210	$ 210
Add: GST (9%)	$ 16.80	$ 16.80
Course Fee after GST	$ 226.80	$ 226.80
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES)	$ 0.00	$ 140
Total Fee Payable to Lithan	$ 226.80	$ 86.80
For Company sponsored			Add New	Add New
Type	Non SME & Singapore Citizen & Singapore PR & LTVP+ holder Age >= 21 (SGD)	SME & Singapore Citizen & Singapore PR & LTVP+ holder Age >= 21 (SGD)
Course Fee	$ 700	$ 700
Less: SkillsFuture Funding - 70%	$ 490	$ 490
Course Fee after SkillsFuture Funding	$ 210	$ 210
Add: GST (8%)	$ 16.80	$ 16.80
Course Fee after GST	$ 226.80	$ 226.80
Less: SkillsFuture Enhanced Training Support Subsidy (ETSS) where applicable*	$ 0.00	$ 140
Total Fee Payable to Lithan	$ 226.80	$ 86.80
*Refer to ETSS for more information			Add New	*Refer to ETSS for more information

Module Name	Module Reference No	Price	Funding Type
Digital Innovation (SF) Agile Management- Capstone Project	TGS-2019503137	$ 3,000	CAT B

Session No	Session Type	Week No.	Duration Hrs
1	E-Learning 1	1	2
2	Flipped Class on IU 1 & IU 2	1	3
3	Mentoring Support - Assignment on IU 1 & IU 2	1	3
4	E-Learning 2	1	2
5	Flipped Class on IU 3 & IU 4	1	3
6	Mentoring Support - Assignment on IU 3 & IU 4	2	3
7	E-Learning 3	2	2
8	Flipped Class on IU 5	2	3
9	Mentoring Support - Assignment on IU 5	2	3
10	Mentoring Support -Project Mentoring -1	2	3
11	Mentoring Support -Project Implementation-1	3	3.5
12	Mentoring Support -Project Mentoring -2	3	3
13	Mentoring Support -Project Implementation-2	3	3.5
14	Mentoring Support -Project Implementation-3	3	3
15	Assessment (each learner)	3	30 mins

Session No	Session Type	Day No	Duration Hrs
1	Flipped Class -1	1	2
2	Mentoring Support Project Mentoring -1	1	2
3	Mentoring Support - Project Implementation - 1	1	2
4	Mentoring Support - Additional Practice - 1	1	2
5	Flipped Class -2	2	2
6	Mentoring Support Project Mentoring -2	2	2
7	Mentoring Support - Project Implementation - 2	2	2
8	Mentoring Support - Additional Practice - 2	2	2
9	Flipped Class 3	3	2
10	Mentoring Support Project Mentoring -3	3	2
11	Mentoring Support - Project Implementation - 3	3	2
12	Mentoring Support - Additional Practice-3	3	2
13	Flipped Class -4	4	2
14	Mentoring Support Project Mentoring -4	4	2
15	Mentoring Support - Project Implementation - 4	4	2
16	Mentoring Support - Additional Practice- 4	4	2
17	Flipped Class -5	5	2
18	Mentoring Support Project Mentoring -5	5	2
19	Mentoring Support - Project Implementation-5	5	2
20	Mentoring Support - Additional Practice-5	5	2
21	Flipped Class -6	6	2
22	Mentoring Support Project Mentoring -6	6	2
23	Mentoring Support - Project Implementation-6	6	2
24	Mentoring Support - Additional Practice-6	6	2
25	Mentoring Support Project Mentoring -7	7	3
26	Mentoring Support - Project Implementation-7	7	3
27	Mentoring Support - Additional Practice-7	7	2
28	Mentoring Support Project Mentoring -8	8	3
29	Mentoring Support - Project Implementation-8	8	3
30	Mentoring Support - Additional Practice-8	8	2
31	Mentoring Support Project Mentoring -9	9	3
32	Mentoring Support - Project Implementation-9	9	3
33	Mentoring Support - Additional Practice-9	9	2
34	Mentoring Support Project Mentoring -10	10	3
35	Mentoring Support - Project Implementation-10	10	3
36	Mentoring Support - Additional Practice-10	10	2
37	Mentoring Support - Additional Practice-11	11	8
38	Mentoring Support - Additional Practice-12	12	8
39	Mentoring Support - Additional Practice-13	13	8
40	Mentoring Support - Additional Practice-14	14	8
41	Mentoring Support - Additional Practice-15	15	8
42	Assessment (each Learner 30 min)	16	8

CAT A	For Self-sponsored Individuals	For Self-sponsored Individuals
Type	Singapore Citizen & Singapore PR & LTVP+ holder Age >= 21 (SGD)	Singapore Citizen Age >= 40 (SGD)
Course Fee	18,000.00	18,000.00
Less: SkillsFuture Funding	12,600.00	12,600.00
Course Fee after SkillsFuture Funding	5,400.00	5,400.00
Add: GST (8%)	432.00	432.00
Course Fee after GST	5,832.00	5,832.00
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES)	0	3,600.00
Add: Fee Protection Scheme (inclusive of GST)	160.38	53.46
Total Fee Payable to Lithan	5,992.38	2,285.46
			$ 1,800	CAT A
CAT B	For Self-sponsored Individuals		CAT A
Type	Singapore Citizen & Singapore PR & LTVP+ holder Age >= 21 (SGD)	Singapore Citizen Age >= 40 (SGD)
Course Fee	9,000.00	9,000.00
Less: SkillsFuture Funding	4,500.00	4,500.00
Course Fee after SkillsFuture Funding	4,500.00	4,500.00
Add: GST (8%)	720.00	720.00
Course Fee after GST	5,220.00	5,220.00
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES)	0	1,800.00
Add: Fee Protection Scheme (inclusive of GST)	0.00	0.00
Total Fee Payable to Lithan	5,220.00	3,420.00
			Add New	Add New
Total	For Self-sponsored Individuals		Add New
Type	Singapore Citizen & Singapore PR & LTVP+ holder Age >= 21 (SGD)	Singapore Citizen Age >= 40 (SGD)
Course Fee	27,000.00	27,000.00
Less: SkillsFuture Funding	17,100.00	17,100.00
Course Fee after SkillsFuture Funding	9,900.00	9,900.00
Add: GST (8%)	1,152.00	1,152.00
Course Fee after GST	11,052.00	11,052.00
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES)	0	5,400.00
Add: Fee Protection Scheme (inclusive of GST)	294.03	133.65
Total Fee Payable to Lithan	11,346.03	5,785.65

Session No	Session Type	Week	Duration Hrs
1	Self Study	1	-
2	Group Supervision Meeting	2	1
3	Self Study	3	-
4	Group Supervision Meeting	4	1
5	Self Study	5	-
6	Group Supervision Meeting	6	1
7	Self Study	7	-
8	Group Supervision Meeting	8	1
9	Self Study	9	-
10	Group Supervision Meeting	10	2
11	Self Study	11	2
12	Assessment	12
	Total		8 hours

Part Time				Add New	Add New	Part Time
Session No	Session Type	Month	Duration Hrs
1	Small Group Learning	1	1.5
2	Small Group Learning	1	1.5
3	Practical	2	1.5
4	Practical	2	1.5
5	Small Group Learning	3	1.5
6	Small Group Learning	3	1.5
7	Practical	4	1.5
8	Practical	4	1.5
9	Practical	5	1.5
10	Practical	5	1.5
11	Small Group Learning	6	2
12	Practical	7	1.5
13	Practical	7	1.5
14	Project Submission -Assessment	8	1.5
	Total		20 hrs
Add New	Add New	Full Time				Full Time
Session No	Session Type	Month	Duration Hrs
1	Small Group Learning	1	2
2	Small Group Learning	1	2
3	Practical	3	2
4	Practical	4	2
5	Small Group Learning	5	2
6	Small Group Learning	2	2
7	Practical	3	2
8	Practical	3	2
9	Practical	3	2
10	Practical	4	2
11	Project Submission -Assessment	4
	Total		20 hours

Part-Time				Add New	Add New	Part-Time
Session No	Session Type	Month	Duration Hrs
1	Seminar /workshop	1	2
2	Seminar /workshop	1	2
3	Practical	2	2
4	Practical	2	2
5	Seminar /workshop	3	2
6	Seminar /workshop	3	2
7	Practical	4	2
8	Practical	4	2
9	Practical	5	2
10	Practical	6	2
	Project Submission -Assessment	6
	Total		20 Hrs
				Add New	Add New	Add New
Full-Time				Add New	Add New	Add New
Session No	Session Type	Month	Duration Hrs
1	Small Group Learning	1	2
2	Small Group Learning	1	2
3	Practical	1	2
4	Practical	1	2
5	Small Group Learning	2	2
6	Small Group Learning	2	2
7	Practical	2	2
8	Practical	2	2
9	Practical	3	2
10	Practical	3	2
11	Project Submission -Assessment	3
	Total		20 Hrs

CCP – IT Support Associate

CCP – IT Support Associate

CCP – IT Support Associate

Course Brief

Knowledge, Skill, Ability Summary

Knowledge

Skills

Ability

Blended Learning Journey (101.5 Hours)

E-Learning (Async)

Flipped Class (Sync)

Mentoring Support (Sync)

Mentoring Support (Async)

Assessment (Sync)

Module Summary

Target Audience & Prerequisite

Target Audience

Prerequisite

Graduation Requirements

Certificates

Other Information

Pricing & Funding

Blended Learning Journey
(101.5 Hours)

E-Learning
(Async)

Flipped Class
(Sync)

Mentoring Support
(Sync)

Mentoring Support
(Async)

Assessment
(Sync)

Bundle-Cyber Security			Add New	Add New
Course Fees			Add New	Add New
Module Name		Add New	Price Funding
WSQ Install and Configure Server (SF)		Add New	$ 1,500
WSQ Cloud Administration (SF)		Add New	$ 1,500
WSQ Security Fundamentals (SF)		Add New	$ 3,600
WSQ Cloud Security (SF)		Add New	$ 3,600
WSQ Security Operation Analysis (SF)		Add New	$ 3,600
Agile Project Management (Implementation) (SF)		Add New	$3,000
WSQ Cyber Security Practice (SF)		Add New	$3,600
Total Course Fee		Add New	$20,400
Funding Details Add New	Add New	Funding Details
CAT A			Add New	Add New
For Self-sponsored Individuals			Add New	Add New
Type	Singapore Citizen & Singapore PR & LTVP+ holder Age >= 21 (SGD)	Singapore Citizen Age >= 40 (SGD)
Course Fee	17,400.00	17,400.00
Less: SkillsFuture Funding	12,180.00	12,180.00
Course Fee after SkillsFuture Funding	5,220.0	5,220.00
Add: GST (8%)	417.60	417.60
Course Fee after GST	5,637.60	5637.60
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES)	0	3,480.00
Add: Fee Protection Scheme (inclusive of GST)	0.00	0.00
Total Fee Payable to Lithan	5,637.60	2,157.60
CAT B			Add New	Add New
For Self-sponsored Individuals			Add New	Add New
Type	Singapore Citizen & Singapore PR & LTVP+ holder Age >= 21 (SGD)	Singapore Citizen Age >= 40 (SGD)
Course Fee	3,000.00	3,000.00
Less: SkillsFuture Funding	1,500.00	1,500.00
Course Fee after SkillsFuture Funding	1,500.00	1,500.00
Add: GST (8%)	240.00	240.00
Course Fee after GST	1,740.00	1,740.00
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES)	0	600.00
Add: Fee Protection Scheme (inclusive of GST)	0.00	0.00
Total Fee Payable to Lithan	1,740.00	1,140.00
TOTAL			Add New	Add New
For Self-sponsored Individuals			Add New	Add New
Type	Singapore Citizen & Singapore PR & LTVP+ holder Age >= 21 (SGD)	Singapore Citizen Age >= 40 (SGD)
Course Fee	20,400.00	20,400.00
Less: SkillsFuture Funding	13,680.00	13,680.00
Course Fee after SkillsFuture Funding	6,720.00	6,720.00
Add: GST (8%)	657.60	657.60
Course Fee after GST	7,377.60	7,377.60
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES)	0	4,080.00
Add: Fee Protection Scheme (inclusive of GST)	0.00	0.00
Total Fee Payable to Lithan	7,377.60	3,297.60
Miscellaneous Fees(Applicable to all individuals)			Add New	Add New
Fees Type	Fees In SGD		Fees In SGD
Medical Insurance (option)*	$ 97.20 - Payable upon approval of request		$ 97.20 - Payable upon approval of request
Deferment Admin Fee*	$ 162.00 - Payable upon approval of request		$ 162.00 - Payable upon approval of request
Re-module Fee*	$ 0.00 - Refer to Modular course fee		$ 0.00 - Refer to Modular course fee
Re-sit Exam Fee*	$ 108.00 - Payable upon approval of request		$ 108.00 - Payable upon approval of request
Change of Assessment Date Fee*	$ 64.80 - Payable upon approval of request		$ 64.80 - Payable upon approval of request
*Where applicable (inclusive of GST)			Add New	*Where applicable (inclusive of GST)

Professional Diploma in Data Science & Artificial Intelligence			Add New	Add New
Course Fees			Add New	Add New
Module Name		Add New	Price
WSQ Data Analytics & Visualization (SF)		Add New	$ 3,600
WSQ Applied Machine Learning (SF)		Add New	$ 3,600
WSQ Applied Python Programming (SF)		Add New	$ 3,600
WSQ Deep Learning (SF)		Add New	$ 3,600
WSQ Generative AI (SF)		Add New	$ 3,600
Agile Project Management (Implementation) (SF)		Add New	$ 3,600
WSQ Capstone Project-Data Analytics (SF)		Add New	$ 3,600
Total Course Fee		Add New	$24,600
Funding Details			Add New	Add New
Self Sponsored - CAT A Modules			Add New
For Self-sponsored Individuals			Add New	Add New
Type	Singapore Citizen & Singapore PR & LTVP+ holder Age >= 21 (SGD)	Singapore Citizen Age >=40 (SGD)
Course Fee	$ 21,600	$ 21,600
Less: SkillsFuture Funding	$ 15,120	$ 15,120
Course Fee after SkillsFuture Funding	$ 6,480	$ 6,480
Add: GST (8%)	$ 518.40	$ 518.40
Course Fee after GST	$ 6,998.40	$ 6,998.40
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES)	$ 0.00	$ 4,320
Add: Fee Protection Scheme (inclusive of GST)	$ 192.46	$ 64.15
Total Fee Payable to Lithan	$ 7,190.86	$ 2,742.55
Self Sponsored - CAT B Module			Add New	Add New
For Self-sponsored Individuals			Add New	Add New
Type	Singapore PR & Singapore Citizen Age >= 21 (SGD)	Singapore Citizen Age >= 40 (SGD)
Course Fee	$ 3,000	$ 3,000
Less: SkillsFuture Funding	$ 1,500	$ 1,500
Course Fee after SkillsFuture Funding	$ 1,500	$ 1,500
Add: GST (8%)	$ 240	$ 240
Course Fee after GST	$ 1,740	$ 1,740
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES)	$ 0.00	$ 600
Add: Fee Protection Scheme (inclusive of GST)	$ 0.00	$ 0.00
Total Fee Payable to Lithan	$ 1,740.00	$ 1,140.00
Total Cost			Add New	Add New
Self Sponsored			Add New	Add New
Type	Singapore Citizen & Singapore PR & LTVP+ holder Age >= 21 (SGD)	Singapore Citizen Age >= 40 (SGD)
Course Fee	$ 24,600	$ 24,600
Less: SkillsFuture Funding	$ 16,620	$ 16,620
Course Fee after SkillsFuture Funding	$ 7,980	$ 7,980
Add: GST (8%)	$ 758.40	$ 758.40
Course Fee after GST	$ 8,738.40	$ 8,738.40
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES)	$ 0.00	$ 4,920
Add: Fee Protection Scheme (inclusive of GST)	$ 237.01	$ 90.88
Total Fee Payable to Lithan	$ 8,975.41	$ 3,909.28
Miscellaneous Fees(Applicable to all individuals)			Add New	Add New
Fees Type		Add New	Fees In SGD
Medical Insurance (option)*		Add New	$ 97.20 - Payable upon approval of request
Deferment Admin Fee*		Add New	$ 162.00 - Payable upon approval of request
Re-module Fee*		Add New	$ 0.00 - Refer to Modular course fee
Re-sit Exam Fee*		Add New	$ 108.00 - Payable upon approval of request
Change of Assessment Date Fee*		Add New	$ 64.80 - Payable upon approval of request
*Where applicable (inclusive of GST)			Add New	Add New

Advanced Certificate in Digital Marketing			Add New	Add New
Course Fees			Add New	Add New
Module Name		Add New	Price
WSQ Digital Marketing (SF)		Add New	$ 3000
WSQ Content Marketing & Video (SF)		Add New	$ 3000
WSQ Omni Commerce Campaign (SF)		Add New	$ 3000
WSQ Capstone Project -Digital marketing (SF)		Add New	$ 3000
Total Course Fee		Add New	$12000
Funding Details			Add New	Add New
For Self-sponsored Individuals			Add New	Add New
Type	Singapore Citizen & Singapore PR & LTVP+ holder Age >= 21 (SGD)	Singapore Citizen Age >= 40(SGD)
Course Fee	$ 12000	$ 12000
Less: SkillsFuture Funding	$ 8400	$ 8400
Course Fee after SkillsFuture Funding	$ 3600	$ 3600
Add: GST(8%)	$ 288.00	$ 288.00
Course Fee after GST	$ 3888.00	$ 3888.00
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES)	$ 0	$ 2400
Add: Fee Protection Scheme (inclusive of GST)	$ 106.92	$ 35.64
Total Fee Payable to Lithan	$ 3994.92	$ 1523.64
For Company Sponsored			Add New	Add New
Type	Non SME & Singapore Citizen & Singapore PR & LTVP + holder Age >= 21 (SGD)	SME & Singapore Citizen & Singapore PR & LTVP + holder Age >= 21(SGD)
Course Fee	$ 12000	$ 12000
Less: SkillsFuture Funding	$ 8400	$ 8400
Course Fee after SkillsFuture Funding	$ 3600	$ 3600
Add: GST(8%)	$ 288.00	$ 288.00
Course Fee after GST	$ 3888.00	$ 3888.00
Less: SkillsFuture Enhanced Training Support Subsidy (ETSS) where applicable*	$ 0	$ 2400
Add: Fee Protection Scheme (inclusive of GST)	$ 106.92	$ 35.64
Total Fee Payable to Lithan	$ 3994.92	$ 1523.64
* Refer to ETSS for more information			Add New	Add New
Miscellaneous Fees(Applicable to all individuals)			Add New	Add New
Fees Type		Add New	Fees in SGD
Medical Insurance (option)*		Add New	$ 97.20 - Payable upon approval of request
Deferment Admin Fee*		Add New	$ 162.00 - Payable upon approval of request
Re-module Fee*		Add New	$ 0.00 - Refer to Modular course Fee
Re-sit Exam Fee*		Add New	$ 108.00 - Payable upon approval of request
Change of Assessment Date Fee*		Add New	$ 64.80 - Payable upon approval of request
*Where applicable (inclusive of GST)			Add New	Add New

Professional Diploma in Full Stack Web development					Add New	Add New	Add New	Add New
Course Fee					Add New	Add New	Add New	Add New
Module Name		Add New	Price			Add New	Add New
User Interface Design (Bundled) (SF)		Add New	$ 1300			Add New	Add New
Programming Fundamentals (Bundled)(SF)		Add New	$ 1300			Add New	Add New
User experience design (Bundled) (SF)		Add New	$ 1300			Add New	Add New
Database Design principles (Bundled) (SF)		Add New	$ 1100			Add New	Add New
Web Development design (Bundled) (SF)		Add New	$ 1300			Add New	Add New
Capstone Project - Application Development (Bundled) (SF)		Add New	$ 1400			Add New	Add New
Enterprise Software Design (Bundled) (SF)		Add New	$ 1100			Add New	Add New
Enterprise Software Development (Bundled) (SF)		Add New	$ 1800			Add New	Add New
API Development (Bundled) (SF)		Add New	$ 1300			Add New	Add New
Software Testing & Problem Solving (Bundled) (SF)Web Development design (Bundled) (SF)		Add New	$ 1300			Add New	Add New
Capstone Project-Enterprise Software Implementation (Bundled) (SF)		Add New	$ 1800			Add New	Add New
Total Course Fee		Add New	$ 15000	Add New	$ 15000
Funding Details					Add New	Add New	Add New	Add New
For Self-sponsored Individuals					Add New	Add New	Add New	Add New
Type	Singapore Citizen & Singapore PR & LTVP+ holder Age >= 21 (SGD)	Singapore Citizen Age >=40 (SGD)	Singapore Citizen Age >= 21( Jobseeker with Greater Needs) (SGD)	Singapore Citizen Age >= 40( Jobseeker with Greater Needs) (SGD)
Course Fee	$ 15000	$ 15000	$ 15000	$ 15000
Less: SkillsFuture Funding	$ 10500	$ 10500	$ 10500	$ 10500
Course Fee after SkillsFuture Funding	$ 4500	$ 4500	$ 4500	$ 4500
Add: GST (8%)	$ 360	$ 360	$ 360	$ 360
Course Fee after GST	$ 4860	$ 4860	$ 4860	$ 4860
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES)	$ 0.00	$ 3000	$ 0.00	$ 3000
Less: Jobseeker with Greater Needse	$ 0.00	$ 0.00	$ 3750	$ 750
Add: Fee Protection Scheme (inclusive of GST)	$ 133.65	$ 44.55	$ 22.28	$ 22.28
Total Fee Payable to Lithan	$ 4993.65	$ 1904.55	$ 1132.28	$ 1132.28
Miscellaneous Fees(Applicable to all individuals)					Add New	Add New	Add New	Add New
Fees Type		Add New	Fees In SGD			Add New	Add New
Medical Insurance (option)*		Add New	$ 97.20 - Payable upon approval of request			Add New	Add New
Deferment Admin Fee*		Add New	$ 162.00 - Payable upon approval of request			Add New	Add New
Re-module Fee*		Add New	$ 0.00 - Refer to Modular course fee			Add New	Add New
Re-sit Exam Fee*		Add New	$ 108.00 - Payable upon approval of request			Add New	Add New
Change of Assessment Date Fee*		Add New	$ 64.80 - Payable upon approval of request			Add New	Add New
*Where applicable (inclusive of GST)					Add New	Add New	Add New	Add New

Professional Diploma in Digital Marketing					Add New	Add New	Add New	Add New
Course Fees					Add New	Add New	Add New	Add New
Module Name		Add New	Price			Add New	Add New
Digital Marketing Fundamentals (Bundled)		Add New	$ 2,000			Add New	Add New
Digital Marketing Analytics (Bundled)		Add New	$ 2,000			Add New	Add New
Social Media Marketing Tools and Techniques (Bundled)		Add New	$ 2,000			Add New	Add New
Marketing Content Development (Bundled)		Add New	$ 2,000			Add New	Add New
SEO & SEM (Bundled)		Add New	$ 2,000			Add New	Add New
Capstone Project Digital Marketing Implementation (Bundled)		Add New	$ 3,000			Add New	Add New
Total Course Fee		Add New	$13,000			Add New	Add New
Funding Details					Add New	Add New	Add New	Add New
For Self-sponsored Individuals					Add New	Add New	Add New	Add New
Type	Singapore Citizen & Singapore PR & LTVP+ holder Age >= 21 (SGD)	Singapore Citizen Age >=40 (SGD)	Singapore Citizen Age >= 21 (Jobseeker with Greater Needs) (SGD)	Singapore Citizen Age >= 40 (Jobseeker with Greater Needs) (SGD)
Course Fee	$ 13000	$ 13000	$ 13000	$ 13000
Less: SkillsFuture Funding	$ 9100	$ 9100	$ 9100	$ 9100
Course Fee after SkillsFuture Funding	$ 3900	$ 3900	$ 3900	$ 3900
Add: GST (8%)	$ 312	$ 312	$ 312	$ 312
Course Fee after GST	$ 4212	$ 4212	$ 4212	$ 4212
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES)	$ 0	$ 2600	$ 0	$ 2600
Less: Jobseeker with Greater Needs	$ 0	$ 0	$ 3250	$ 650
Add: Fee Protection Scheme (inclusive of GST)	$ 0	$ 0	$ 0	$ 0
Total Fee Payable to Lithan	$ 4212.00	$ 1612.00	$ 962.00	$ 962.00
Miscellaneous Fees (Applicable to all individuals)					Add New	Add New	Add New	Add New
Fees Type		Add New	Fees In SGD			Add New	Add New
Medical Insurance (option)*		Add New	$ 97.20 - Payable upon approval of request			Add New	Add New
Deferment Admin Fee*		Add New	$ 162.00 - Payable upon approval of request			Add New	Add New
Re-module Fee*		Add New	$ 0.00 - Refer to Modular course fee			Add New	Add New
Re-sit Exam Fee*		Add New	$ 108.00 - Payable upon approval of request			Add New	Add New
Change of Assessment Date Fee*		Add New	$ 64.80 - Payable upon approval of request			Add New	Add New
*Where applicable (inclusive of GST)					Add New	Add New	Add New	Add New

Professional Diploma in Cloud Administration					Add New	Add New	Add New	Add New
Course Fees					Add New	Add New	Add New	Add New
Module Name		Add New	Price			Add New	Add New
WSQ Cloud Infrastructure & Administration (SF)		Add New	$2,000			Add New	Add New
WSQ Maintain hybrid cloud systems (SF)		Add New	$2,000			Add New	Add New
WSQ Configure advanced hybrid cloud systems (SF)		Add New	$2,000			Add New	Add New
WSQ Cloud virtual desktop (SF)		Add New	$2,000			Add New	Add New
WSQ Cloud security governance (SF) Add New		Add New	$2,000			Add New	Add New
WSQ Capstone project - IT Cloud administration (SF)		Add New	$2,000			Add New	Add New
Total Course Fee		Add New	$12000.00			Add New	Add New
Funding Details					Add New	Add New	Add New	Add New
For Self-sponsored Individuals					Add New	Add New	Add New	Add New
Type	Singapore Citizen & Singapore PR & LTVP+ holder Age >= 21 (SGD)	Singapore Citizen Age >= 40(SGD)	Singapore Citizen age >= 21 (Jobseeker with Greater Needs )(SGD)	Singapore Citizen age >= 40 (Jobseeker with Greater Needs )(SGD)
Course Fee	$ 12000	$ 12000	$ 12000	$ 12000
Less: SkillsFuture Funding	$ 8400	$ 8400	$ 8400	$ 8400
Course Fee after SkillsFuture Funding	$ 3600	$ 3600	$ 3600	$ 3600
Add: GST(8%)	$ 288	$ 288	$ 288	$ 288
Course Fee after GST	$ 3888	$ 3888	$ 3888	$ 3888
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES)	$ 0	$ 2400	$ 0	$ 2400
Less: Jobseeker with Greater Needs	$ 0	$ 0	$ 3000	$ 600
Add: Fee Protection Scheme (inclusive of GST)	$ 106.92	$ 35.64	$ 17.82	$ 17.82
Total Fee Payable to Lithan	$ 3994.92	$ 1523.64	$ 905.82	$ 905.82
Miscellaneous Fees(Applicable to all individuals)	Add New	Miscellaneous Fees(Applicable to all individuals)					Add New	Add New
Fees Type		Add New	Fees in SGD			Add New	Add New
Medical Insurance (option)*		Add New	$ 97.20 - Payable upon approval of request			Add New	Add New
Deferment Admin Fee*		Add New	$ 162.00 - Payable upon approval of request			Add New	Add New
Re-module Fee*		Add New	$ 0.00 - Refer to Modular course Fee			Add New	Add New
Re-sit Exam Fee*		Add New	$ 108.00 - Payable upon approval of request			Add New	Add New
Change of Assessment Date Fee*		Add New	$ 64.80 - Payable upon approval of request			Add New	Add New
*Where applicable (inclusive of GST)					Add New	Add New	Add New	Add New

Advanced Certificate in Infrastructure Support					Add New	Add New	Add New	Add New
Course Fee					Add New	Add New	Add New	Add New
Module Name		Add New	Price			Add New	Add New
WSQ Server basics (SF)		Add New	$ 1100			Add New	Add New
WSQ Networking Basics (SF)		Add New	$ 1100			Add New	Add New
WSQ IT Operating Systems deployment (SF)		Add New	$ 1100			Add New	Add New
WSQ IT Operating systems support (SF)		Add New	$ 1100			Add New	Add New
WSQ Cloud fundamentals (SF)		Add New	$ 600			Add New	Add New
WSQ Linux fundamentals (SF)		Add New	$ 1100			Add New	Add New
WSQ IT Customer Service (SF)		Add New	$800			Add New	Add New
WSQ Capstone Project - IT system support (SF)		Add New	$ 1100			Add New	Add New
Total Course Fee		Add New	$8000.00			Add New	Add New
Funding Details					Add New	Add New	Add New	Add New
For Self-sponsored Individuals					Add New	Add New	Add New	Add New
Type	Singapore Citizen & Singapore PR & LTVP+ holder Age >= 21 (SGD)	Singapore Citizen Age >=40 (SGD)	Singapore Citizen Age >=21 (Jobseeker with Greater Needs) (SGD)	Singapore Citizen Age >=40 (Jobseeker with Greater Needs) (SGD)
Course Fee	$ 8000	$ 8000	$ 8000	$ 8000
Less: SkillsFuture Funding	$ 5600	$ 5600	$ 5600	$ 5600
Course Fee after SkillsFuture Funding	$ 2400	$ 2400	$ 2400	$ 2400
Add: GST (8%)	$ 192	$ 192	$ 192	$ 192
Course Fee after GST	$ 2592	$ 2592	$ 2592	$ 2592
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES)	$ 0	$ 1600	$ 0	$ 1600
Less: Jobseeker with Greater Needs	$ 0	$ 0	$ 2000	$ 400
Add: Fee Protection Scheme (inclusive of GST)	$ 71.28	$ 23.76	$ 11.88	$ 11.88
Total Fee Payable to Lithan	$ 2663.28	$ 1015.76	$ 603.88	$ 603.88
Miscellaneous Fee (applicable to all individuals)	Add New	Miscellaneous Fee (applicable to all individuals)					Add New	Add New
Fees Type		Add New	Fees in SGD			Add New	Add New
Medical Insurance (option)*		Add New	$ 97.20 - Payable upon approval of request			Add New	Add New
Deferment Admin Fee*		Add New	$ 162.00 - Payable upon approval of request			Add New	Add New
Re-module Fee*		Add New	$ 0.00 - Refer to Modular course fee			Add New	Add New
Re-sit Exam Fee*		Add New	$ 108.00 - Payable upon approval of request			Add New	Add New
Change of Assessment Date Fee*		Add New	$ 64.80 - Payable upon approval of request			Add New	Add New
*Where applicable (inclusive of GST)					Add New	Add New	Add New	Add New

Professional Diploma in Data Science					Add New	Add New	Add New	Add New
Course Fees					Add New	Add New	Add New	Add New
Module Name		Add New	Price			Add New	Add New
WSQ Python for Data Science (SF)		Add New	$1500			Add New	Add New
WSQ Data Modelling & Visualization (SF)		Add New	$3000			Add New	Add New
WSQ Statistics for Data Science (SF)		Add New	$1500			Add New	Add New
WSQ Data science principles (SF)		Add New	$3000			Add New	Add New
WSQ Machine Learning Algorithms and methods (SF)		Add New	$3000			Add New	Add New
WSQ Machine Learning Applications (SF)		Add New	$3000			Add New	Add New
WSQ Data Science Modelling Project (SF)		Add New	$3000			Add New	Add New
Total course Fee		Add New	$18000			Add New	Add New
Funding Details					Add New	Add New	Add New	Add New
For Self-sponsored individuals					Add New	Add New	Add New	Add New
Type	Singapore Citizen & Singapore PR & LTVP+ holder Age >= 21 (SGD)	Singapore Citizen Age >=40(SGD)	Singapore Citizen Age >= 21 (Jobseeker with Greater Needs) (SGD)	Singapore Citizen Age >= 40 (Jobseeker with Greater Needs) (SGD)
Course Fee	$ 18000	$ 18000	$ 18000	$ 18000
Less: SkillsFuture Funding	$ 12600	$ 12600	$ 12600	$ 12600
Course Fee after SkillsFuture Funding	$ 5400	$ 5400	$ 5400	$ 5400
Add: GST (8%)	$ 432	$ 432	$ 432	$ 432
Course Fee after GST	$ 5832	$ 5832	$ 5832	$ 5832
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES)	$ 0	$ 3600	$ 0	$ 3600
Less: Jobseeker with Greater Needs	$ 0	$ 0	$ 4500	$ 900
Add: Fee Protection Scheme (inclusive of GST)	$ 160.38	$ 53.46	$ 26.73	$ 26.73
Total Fee Payable to Lithan	$ 5992.38	$ 2285.46	$ 1358.73	$ 1358.73
Miscellaneous Fees (Applicable to all individuals)					Add New	Add New	Add New	Add New
Fees Type		Add New	Fees In SGD			Add New	Add New
Medical Insurance (option)*		Add New	$ 97.20 - Payable upon approval of request			Add New	Add New
Deferment Admin Fee*		Add New	$ 162.00 - Payable upon approval of request			Add New	Add New
Re-module Fee*		Add New	$ 0.00 - Refer to Modular course fee			Add New	Add New
Re-sit Exam Fee*		Add New	$ 108.00 - Payable upon approval of request			Add New	Add New
Change of Assessment Date Fee*		Add New	$ 64.80 - Payable upon approval of request			Add New	Add New
*Where applicable (inclusive of GST)					Add New	Add New	Add New	Add New

Session No	Session Type	Day No.	Duration Hrs
1	E-Learning on IU 1	1	2
2	Flipped Class on IU 1	1	2
3	Mentoring Support - Assignment on IU 1	2	2
4	E-Learning on IU 2	3	2
5	Flipped Class on IU 2	3	2
6	Mentoring Support - Assignment on IU 2	4	2
7	E-Learning on IU 3	5	2
8	Flipped Class on IU 3	5	2
9	Mentoring Support - Assignment on IU 3	6	2
10	E-Learning on IU 4	7	2
11	Flipped Class on IU 4	7	2
12	Mentoring Support - Assignment on IU 4	8	2
13	E-Learning on IU 5	9	2
14	Flipped Class on IU 5	9	2
15	Mentoring Support - Assignment on IU 5	10	2
16	E-Learning on IU 5	11	2
17	Flipped Class on IU 5	11	2
18	Mentoring Support - Assignment on IU 5	12	2
19	Mentoring Support - Project Planning -1	13	2
20	Mentoring Support - Project Planning -2	14	2
21	Mentoring Support - Project Planning -3	15	2
22	Mentoring Support -Project Implementation -1	16	2
23	Mentoring Support - Project Planning -4	17	2
24	Mentoring Support - Project Planning -5	18	2
25	Mentoring Support - Project Planning -6	19	2
26	Mentoring Support -Project Implementation -2	20	2
27	Mentoring Support - Project Planning -7	21	2
28	Mentoring Support - Project Planning 8	22	2
29	Mentoring Support - Project Planning -9	23	2
30	Mentoring Support -Project Implementation -3	24	2
31	Summative Assessment (per learner)	25	30 mins

ENT-Process Automation
Course Fees	Course Fees			Add New
Module Name	Module Name		Price
WSQ Robotic Process Automation (SF)	WSQ Robotic Process Automation (SF)		$ 3,000
WSQ Capstone Project -power apps (SF)	WSQ Capstone Project -Power Apps (SF)		$ 3,000
Total Course Fees			$ 6000
CAT A Funding Details			Add New	Add New
For Self-sponsored Individuals			Add New	Add New
Type	Singapore Citizen & Singapore PR & LTVP+ holder Age >= 21 (SGD)	Singapore Citizen Age >=40 (SGD)
Course Fee	$ 6,000	$ 6,000
Less: SkillsFuture Funding	$ 4,200	$ 4,200
Course Fee after SkillsFuture Funding	$ 1,800	$ 1,800
Add: GST (8%)	$ 144	$ 144
Course Fee after GST	$ 1,944	$ 1,944
Less: SkillsFuture Mid-Career Enhanced Subsidy (SFMCES)	$ 0.00	$ 1,200
Add: Fee Protection Scheme (inclusive of GST)	$ 0.00	$ 0.00
Total Fee Payable to Lithan	$ 1,944.00	$ 744.00
For Company sponsored			Add New	Add New
Type	Non SME & Singapore Citizen & Singapore PR & LTVP+ holder Age >= 21 (SGD)	SME & Singapore Citizen & Singapore PR & LTVP+ holder Age >= 21 (SGD)
Course Fee	$ 6,000	$ 6,000
Less: SkillsFuture Funding	$ 4,200	$ 4,200
Course Fee after SkillsFuture Funding	$ 1,800	$ 1,800
Add: GST (8%)	$ 144	$ 144
Course Fee after GST	$ 1,944	$ 1,944
Less: SkillsFuture Enhanced Training Support Subsidy (ETSS) where applicable*	$ 0.00	$ 1,200
Add: Fee Protection Scheme (inclusive of GST)	$ 0.00	$ 0.00
Total Fee Payable to Lithan	$ 1,944.00	$ 744.00
*Refer to ETSS for more information			Add New	Add New
Miscellaneous Fees(Applicable to all individuals)				Add New
Fees Type		Add New	Fees In SGD
Medical Insurance (option)*		Add New	$ 97.20 - Payable upon approval of request
Deferment Admin Fee*		Add New	$ 162.00 - Payable upon approval of request
Re-module Fee*		Add New	$ 0.00 - Refer to Modular course fee
Re-sit Exam Fee*		Add New	$ 108.00 - Payable upon approval of request
Change of Assessment Date Fee*		Add New	$ 64.80 - Payable upon approval of request
*Where applicable (inclusive of GST)			Add New	*Where applicable (inclusive of GST)