Advanced Certificate in Infrastructure Support
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Advanced Certificate in Infrastructure Support
(SCTP) WSQ Advanced Certificate in Infocomm Technology (Infrastructure)
3 Months Full-time/ 6 Months Part-time
(Synchronous and Asynchronous E-Learning)
Advanced Certificate in Infrastructure Support
(SCTP) WSQ Advanced Certificate in Infocomm Technology (Infrastructure)
3 Months Full-time/ 6 Months Part-time
(Synchronous and Asynchronous E-Learning)
Course Brief
The Advanced Certificate in Infrastructure Support is a comprehensive program designed to prepare learners for rewarding job roles in IT infrastructure support. Upon completion, graduates will have excellent job prospects in roles such as Server administrators, Network technicians, Desktop Support Engineer, IT support executive, and Infrastructure Support Engineer.
This course consists of eight modules covering essential topics for a successful career in infrastructure support. The first module, Server basics, provides learners with a solid foundation in server administration and virtualization. They will learn to manage server hardware, install operating systems, troubleshoot network configurations, and ensure data security.
In the second module, Networking basics, learners will gain skills in designing, configuring, and maintaining networks, while focusing on security and troubleshooting connectivity issues. The third module, WSQ IT Operating Systems deployment, delves into the installation, configuration, and maintenance of operating systems, emphasizing authorization, authentication, integrity, and support.
IT Operating Systems support, the fourth module, covers deployment strategies, user access management, compliance policies, device protection, and application administration. Learners will gain expertise in managing and maintaining operating systems in a professional IT environment.
The fifth module, Cloud fundamentals, introduces learners to cloud concepts, architecture, cost management in Azure, and cloud management and governance. They will develop a comprehensive understanding of cloud technologies and learn to design, implement, and manage cloud solutions.
Linux fundamentals, the sixth module, provides in-depth exploration of Linux, including user administration, file management, software and storage administration, network settings, and security. Learners will develop expertise in Linux administration and shell scripting.
The seventh module, IT Customer service, focuses on developing strong customer service skills in the IT industry. Learners will learn about the support agent role, troubleshooting IT issues, documenting cases, knowledge management, and performance indicators.
Finally, in the Capstone project -IT system support module, learners will apply their knowledge and skills in a practical setting. They will work on a comprehensive project involving network components, system compatibility testing, authorization and authentication configuration, storage services implementation, OS upgrades and migrations planning, and troubleshooting.
Upon completion of the Advanced Certificate in Infrastructure Support, learners will be equipped with the necessary expertise to excel in various IT infrastructure support roles. Whether specializing in server administration, networking, cloud technologies, or Linux systems, graduates will have a solid foundation and practical experience to meet the demands of the IT industry. They will contribute to the efficient functioning of IT infrastructure and provide effective support to organizations in their digital transformation journeys.
Knowledge, Skill, Ability Summary
Knowledge
- Demonstrate a solid understanding of server administration and virtualization concepts.
- Explain the fundamentals of networking, including implementation, operations, security, and troubleshooting.
- Describe the key components and features of cloud technologies and their role in modern IT infrastructure.
- Identify and analyze different operating systems, their installation, configuration, and support requirements.
- Discuss the essential principles and practices of Linux administration, including user management, file permissions, and shell scripting.
Skills
- Configure and troubleshoot operating systems, applications, and network configurations.
- Implement and maintain data security measures for servers and operating systems.
- Design and deploy network components, ensuring connectivity and troubleshooting network issues.
- Provide effective customer service and support, including IT issue troubleshooting and documentation.
- Apply critical thinking and problem-solving skills to identify and resolve operating system and network-related issues.
Ability
Efficiently administer and support IT infrastructure, ensuring optimal performance, security, and customer satisfactionBlended Learning Journey
(484 Hours)

E-Learning
(Async)
37 Hours

Flipped Class
(Sync)
96 Hours

Mentoring Support
(Sync)
156 Hours

Mentoring Support
(Async)
191 Hours

Assessment
(Sync)
4 Hours
Module Summary
The “Server basics” module equips learners with the knowledge and skills to understand server administration and virtualization concepts. They will gain expertise in managing physical inventory, assets, and server hardware. Additionally, learners will acquire the ability to install and configure operating systems (OS) and effectively troubleshoot OS, application, and network configurations. The module also focuses on maintaining servers’ post-installation, ensuring data security.
Other Information
- SSG Module Reference No: There is No Module wise reference code since it is WSQ qualification
- Module Validity Date: 31 Jan 2025
Other Information
- SSG Module Reference No: There is No Module wise reference code since it is WSQ qualification
- Module Validity Date: 31 Jan 2025
Other Information
- SSG Module Reference No: There is No Module wise reference code since it is WSQ qualification
- Module Validity Date: 31 Jan 2025
Other Information
- SSG Module Reference No: There is No Module wise reference code since it is WSQ qualification
- Module Validity Date: 31 Jan 2025
In this module, learners will engage in a project that involves describing a possible cloud computing project. This project allows learners to apply their knowledge by conceptualizing and articulating a cloud-based solution for a given scenario. Through this project, learners will develop the ability to analyze requirements, assess available cloud services, and propose an effective and efficient cloud implementation.
- SSG Module Reference No: There is No Module wise reference code since it is WSQ qualification
- Module Validity Date: 31 Jan 2025
Other Information
- SSG Module Reference No: There is No Module wise reference code since it is WSQ qualification
- Module Validity Date: 31 Jan 2025
The module also covers performance measures and indicators, enabling learners to evaluate service quality and identify areas for improvement. They will learn to assess customer satisfaction and implement frameworks to enhance customer service effectiveness.
Through practical projects, learners will apply their knowledge to handle specific customer problems. They will demonstrate their ability to diagnose issues, prioritize tasks, and implement solutions, ensuring customer satisfaction and successful issue resolution.
Upon completion of the module, learners will possess the skills to handle a variety of customer issues effectively. They will excel in managing customers, troubleshooting IT problems, documenting cases, and utilizing knowledge management practices. Additionally, they will have a solid understanding of performance measurement and its role in improving customer service quality. These skills will enable learners to provide exceptional IT customer service and contribute to the success of organizations in meeting customer needs and satisfaction.
Other Information
- SSG Module Reference No: There is No Module wise reference code since it is WSQ qualification
- Module Validity Date: 31 Jan 2025
Other Information
- SSG Module Reference No: There is No Module wise reference code since it is WSQ qualification
- Module Validity Date: 31 Jan 2025
Target Audience & Prerequisite
Target Audience
- Individuals seeking a job as an IT Support Engineer
- Individuals looking to transition their career into the IT infrastructure field.
Prerequisite
- Academic: Minimum one credit in N Level or its equivalent
- English Proficiency: Minimum IELTS 5.5 or its equivalent
- Age: Minimum 21 years
- Work Experience: Not Mandatory
Graduation Requirements
- Minimum 75% attendance in all sessions.
- Minimum pass grade in the summative assessment of each module
Certificates
Academic Qualification
WSQ Advanced Certificate in Infocomm Technology (Infrastructure) awarded by SSG
- WSQ Server Basics (SF)
- WSQ Networking Basics (SF)ICT-DIT-3009-1.1 Network Configuration
- WSQ IT Operating Systems deployment (SF)ICT-DIT-3008-1.1 Infrastructure Deployment
- WSQ IT Operating systems support (SF)ICT-OUS-3007-1.1 Infrastructure Support
- WSQ Cloud Fundamentals (SF)
- WSQ Linux Fundamentals (SF)ICT-OUS-3012-1.1 Security Administration
- WSQ IT Customer service (SF)ICT-OUS-3011-1.1 Problem Management
- WSQ Capstone project – IT system support (SF)ICT-DIT-3016-1.1 System Integration
- CompTIA Server – Server Administrator WSQ Networking Basics (SF)
- CompTIA Network – Network Administrator WSQ IT Operating Systems deployment (SF) WSQ IT Operating systems support (SF)
- Microsoft 365 Certified: Modern Desktop Administrator Associate (MD100 & MD101) WSQ Cloud Fundamentals (SF)
- Microsoft Azure Fundamentals – Certifications
WSQ Linux Fundamentals (SF) - CompTIA Linux Administrator
EduCLaaS Job Role Certification
IT Support Engineer, Desktop Support Engineer
Other Information
Course Validity Date: 31 Jan 2025
Course Developer: Lithan Academy